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Retail/service flow: enquiries, bouquet orders, delivery/collection and timings.

• Greets with business name and gathers name/number
• Checks delivery vs collection, date & postcode
• Politely avoids quoting exact prices
• Wraps up with a clear callback message

Trades flow: collects job type, postcode, property type, brief description, and urgency.

• Confirms caller details & address (spells back postcodes)
• Captures job scope (kitchen, bathroom, extension, etc.)
• Gives no quotes — offers a call-back from the team
• Keeps tone friendly and professional